NHS Complaints
A complaint should be made within 12 months from the date it occurred or when it came to your attention. In some cases if there is good reason why you could not complain sooner, it is still possible to investigate your complaint as it may be possible to waive the time limit.
Who can complain?
Anyone can complain about NHS services or treatment they have received, or if they have been affected by the actions or decisions of an NHS organisation, or primary care practitioner. If you are unable to complain yourself, someone can act on your behalf with your written consent.
Who should you complain to?
For comments, complaints or praise about NHS services, the complaints page on the NHS Choices website gives details of your rights and how to make a complaint. You can get advice from the Patient Advice and Liaison Service (PALS).
You can also leave feedback via the Care Opinion website which allows patients to share their experiences of health care. By sharing your experiences this will help improve local health services. You can also read about other people’s experiences of local services.
For comments, complaints or praise about adults and children’s social care services in the Hull, contact the complaints manager at Hull City Council.
If you are complaining direct to NHS England, more information can be found here
What support can I get to make a complaint?
The NHS Complaints Advocacy Service is free, independent and confidential. It offers practical support and information on how to make an NHS complaint. This service is delivered by our partner organisation Cloverleaf Advocacy
You can contact Cloverleaf by:
Telephone: 0300 012 4212
Text: 0786 002 1502
Email: NHSComplaints@cloverleaf-advocacy.co.uk
Post: Cloverleaf Advocacy, Hesslewood Hall, Ferriby Road, Hessle HU13 0LH
You can also use the webform below to provide information about the issue to our Healthwatch Advocate.
Help with NHS Complaints
To help us understand the problem you had with the NHS, please give us a few details below. This doesn't commit you to the complaint process yet - we will contact you at a mutually-convenient time to gather further information. All details provided will be treated as confidential. This enquiry will be passed to our Healthwatch Advocate, who is providing help and support for NHS complaints from residents of Hull. We always aim to contact you within two working days.
Please note that if you are filling this form in on behalf of someone else, we will ask for your details as well as those of the complainant.