NHS Complaints

A complaint should be made within 12 months from the date it occurred or when it came to your attention. In some cases if there is good reason why you could not complain sooner, it is still possible to investigate your complaint as it may be possible to waive the time limit.

Who can complain?

Anyone can complain about NHS services or treatment they have received, or if they have been affected by the actions or decisions of an NHS organisation, or primary care practitioner. If you are unable to complain yourself, someone can act on your behalf with your written consent.

Who should you complain to?

For comments, complaints or praise about NHS services, the complaints page on the NHS Choices website gives details of your rights and how to make a complaint. You can get advice from the Patient Advice and Liaison Service (PALS).

You can also leave feedback via the Care Opinion website which allows patients to share their experiences of health care. By sharing your experiences this will help improve local health services. You can also read about other people’s experiences of local services.

For comments, complaints or praise about adults and children’s social care services in the Hull, contact the complaints manager at Hull City Council.

If you are complaining direct to NHS England, more information can be found here

What support can I get to make a complaint?

The NHS Complaints Advocacy Service is free, independent and confidential. It offers practical support and information on how to make an NHS complaint. This service is delivered by our partner organisation Cloverleaf Advocacy

You can contact Cloverleaf by:

Telephone: 0300 012 4212

Text: 0786 002 1502

Email: NHSComplaints@cloverleaf-advocacy.co.uk

Post: Cloverleaf Advocacy, Hesslewood Hall, Ferriby Road, Hessle HU13 0LH

You can also use the webform below to provide information about the issue to our Healthwatch Advocate.

Show Webform

Help with NHS Complaints

To help us understand the problem you had with the NHS, please give us a few details below. This doesn't commit you to the complaint process yet - we will contact you at a mutually-convenient time to gather further information. All details provided will be treated as confidential. This enquiry will be passed to our Healthwatch Advocate, who is providing help and support for NHS complaints from residents of Hull. We always aim to contact you within two working days. Please note that if you are filling this form in on behalf of someone else, we will ask for your details as well as those of the complainant.

Are you completing this form on behalf of yourself or someone else?*
- Myself
- Someone else
If you are completing this form for someone else, what is your relationship to them?
- Parent
- Son/Daughter
- Other relative
- Friend
Name*
First Last
Address*
Street Address Address Line 2 City Post Code
NHS number (if known)
Contact phone number*
Alternative contact number
e-mail address (if applicable)
Enter Email Confirm Email
Brief details of the NHS related issue
Any other comments?
Preferred method of first contact
- Phone Call
- Email
If you've suggested a phone call, when is the best time to call?
- 9am to 12noon
- 12noon to 3pm
- 3pm to 6pm
If you are unable to answer, do we have permission to leave an answerphone message?
- Yes
- No
If you have filled this form in on behalf of someone else please give us your name
Your phone number
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This field is for validation purposes and should be left unchanged.

Information Guides

If you would like a step-by-step guide to making a complaint about your NHS or social care, you can either download the guides below, or contact us directly for a copy.