Volunteering

Do you Volunteer with Healthwatch?

Why Volunteer?

Healthwatch wants real change within Health and Social Care services, by volunteering with us you are supporting your local community and local services. You are ensuring the views and experiences of those within the community, your family and friends are heard. You can also observe services directly to report back any good practices or areas of improvement. All of this information is used to work with service providers to ensure a better service for all.

We need people like you who understands your community and who are passionate about having the best local Health and Social Care services. We need people to become the voice of their family and friends and enhance the service we provide by volunteering with us to make real change in local Health and Social Care services.

What our Volunteers say about Healthwatch

What Volunteering opportunities are available?

There are a number of ways in which you can get involved with Healthwatch and we want to enable you to volunteer with us however you want to. There is no commitment to any of our volunteering roles, you are not tied to any singular role and you can volunteer as and when you want. Please click on the roles below to find out more:

  • Opportunities
  • Personal Attributes
  • Availability
  • Location
  • Disclosure and Barring Service Check
  • Benefits of Volunteering

Healthwatch aims to improve local Health and Social Care services by using the experiences of service users, family of and carers to identify good and poor practices as well as gaps in the provision of services. We want to build confidence within the community that their experiences, whether good or poor, are important, that they should be heard and will make a difference.

 

Healthwatch Administrators support our mission by ensuring that accurate data entry is recorded, such as feedback from engagement events and through our surveys. They will ensure to keep the information we have available updated so we are able to maintain a high-quality service and provide the correct advice to the individuals who access our support at the first point of contact.

    1. Support the Volunteer Coordinator and other members of Healthwatch by maintaining database information, inputting feedback from events, surveys, other event information and any other data collected.
    1. Research voluntary and community services and ensure all information we hold to signpost service users are up-to-date.
    1. Identify ways to improve data collection, surveys and databases.
    1. Assist in the creation of office documents and merchandise by either:
      1. Providing suggestions in the design process.
      1. Creating a template or templates to demonstrate your ideas.
      1. Reviewing documents to ensure they are robust.
      1. Support Healthwatch in other administrative tasks as and when required.
      1. Assist in the preparation for and take part in engagement events, at volunteer fayres and other events as needed.

Healthwatch Bloggers create articles in relation to Health and Social Care to be placed on our website. This can be through personal experiences, research or professionals they have spoken to!

Healthwatch aims to improve local Health and Social Care services provided to young people (aged 16 to 25) by using their views and experiences, to give them a voice and allow them to have a say in the design and delivery of local services.


 
A Children and Young Person’s Volunteer will engage with young people on their terms and help identify their needs. They will encourage young people to influence local Health and Social Care services by having the confidence to speak to Healthwatch about the types of activities and services they need as well as what good practices take place and any improvements that need to be made in the services they currently use.


 
We do encourage Children and Young Person’s Volunteers to also become Enter and View Ambassadors in order to gain the most experience from volunteering with Healthwatch. More information regarding this role can be found here.

  1. Assist in promoting Healthwatch by taking part in engagement events aimed at young people, at volunteer fayres and other events as needed.

 

  1. Assist with the continual development of our survey to meet the views and needs of young people.

 

  1. Engage with young people and enable their voice to be heard by recording their experiences through our survey.
    Promote the Healthwatch Newsletter and encourage young people to receive updates of Healthwatch’s activities through social media platforms.

 

  1. Identify opportunities where Healthwatch can become involved with young person and seldom groups and promote our mission.

 

  1. Identify local and national news in relation to Health and Social Care services and bring them to the attention of Healthwatch.

 

  1. Ensure that Healthwatch promotional material is maintained and readily available within the local community (eg. GP and Dentist surgeries, Pharmacies and so on)

 

  1. Undertake training appropriate to the role.

Healthwatch aims to improve local Health and Social Care services by using the experiences of service users, family of and carers to identify good and poor practices as well as gaps in the provision of services. We want to build confidence within the community that their experiences, whether good or poor, are important, that they should be heard and will make a difference.


 
Community Champions are crucial in our ability to lay the framework to developing strong relationships within the community. Community Champions are active members in their community and will seek out opportunities to engage with other local and seldom groups, they will be the face of Healthwatch to these groups and build their confidence in us, encouraging them to support our mission and promote our service to members of their community.

  1.  Research local groups and identify opportunities where Healthwatch can become more involved.

    1. Engage with local groups on their own terms, promote the mission of Healthwatch to the community, and enable their voice to be heard by encouraging them to complete and promote our survey.

    1. Encourage feedback from the community about our survey and assist in its development to ensure it is robust.

    1. Identify local stories (whether that be Health and Social Care service related or good news stories) and bring to the attention of Healthwatch.

    1. Promote the Healthwatch Newsletter and encourage people to receive updates of Healthwatch’s activities through social media platforms.

    1. Ensure that Healthwatch promotional material is maintained and readily available within the local community (eg. GP and Dentist surgeries, Pharmacies and so on)
    1. Undertake training appropriate to the role.
  2.  

Healthwatch aims to improve local Health and Social Care services by using the experiences of service users, family of and carers to identify good and poor practices as well as gaps in the provision of services. We want to build confidence within the community that their experiences, whether good or poor, are important, that they should be heard and will make a difference.


 
Community Engagement Volunteers are vital to our mission as they are the face of Healthwatch and will actively promote our organisation within the community. They will reach out and engage with the community on their own terms, making sure to listen to their experiences and build their confidence by ensuring that their voices are heard.

    1. Assist in promoting Healthwatch by taking part in engagement events aimed at young people, at volunteer fayres and other events as needed.
    1. Engage with local communities at engagement events and enable their voice to be heard by recording their experiences through our survey.
    1. Promote the Healthwatch Newsletter during engagement events and encourage people to receive updates of Healthwatch’s activities through social media platforms.
    1. Assist with the continual development of the Healthwatch survey to ensure it meets the needs of the local community.
    1. Identify local and national news in relation to Health and Social Care services and bring them to the attention of Healthwatch.
    1. Identify alternative media sources which can reach people with learning difficulties and literacy issues.
    1. Undertake training appropriate to the role.

Got a flare for design? Help us reach wider audiences by developing content for our website and social media channels!

Healthwatch aims to improve local Health and Social Care services by ensuring providers are offered an independent laypersons perspective into the delivery of their service.

 

Enter and View Ambassadors enter Health and Social Care premises either through invitation of the provider, because of themed work Healthwatch is conducting or due to the experiences provided to us by service users.

 

An Enter and View is not an inspection, it is an opportunity for Healthwatch as an independent organisation to view the delivery of the service first-hand and to engage with service users, family of and – or carers at the point of delivery so we can understand the full picture.

 

Enter and View Ambassadors collect information about the nature and quality of services, the good practices and potential areas of improvement. This information is collated into a report along with any reasonable and achievable recommendations which is then sent to the provider, governing bodies such as Local Authority and Care Quality Commission as well as Healthwatch England.

      1. Participate in pre-visit planning meetings.
      1. Speak with service users, relatives, carers and staff about their experience of the service.
      1. Observe the physical environment of the communal areas, noting areas of concern or good practice.
      1. Observe the delivery of service within communal areas for example, activities, mealtime and interaction between staff and service users.
      1. Make notes during the visit to contribute towards the Enter and View visit report.
      1. Suggest recommendations that could improve the experience of service users.
      1. Conduct surveys and questionnaires about people’s experiences of Health and Social Care.
      1. Assist in promoting Healthwatch by taking part in volunteer fayres and other events as needed.
      1. Undertake training appropriate to the role.

Independent Strategic Advisory Body Member (ISAB)

The Healthwatch ISAB are a strategic partner to the Executive team, bringing added independent lay insight and overview regarding delivery of the annual strategic workplan and contributing to safeguarding the probity and transparency of Local Healthwatch. ISAB members bring expertise and experience, as well as knowledge as a member of the local community to Healthwatch.

Healthwatch was established in April 2013 to become the new consumer champion for local health and social care services. Each Local Authority area in England has its own Healthwatch organisation and local Healthwatch is now the consumer voice on health and social care issues for the local population.

  1. Take a strategic overview of the work and activities of Healthwatch.

 

  1. To participate in setting, implementing and monitoring Healthwatch strategic objectives and core values.

 

  1. Be able to listen to and understand a wide range of views, present information clearly and concisely and get clarification of relevant points, thus enabling the ISAB to make effective strategic decisions.

 

  1. Act as an ambassador and representative for Healthwatch upholding the reputation and values of the organisation.

 

  1. Safeguard the independence, openness and transparency of Healthwatch and make recommendations to the management of Hull CVS/Meeting New Horizons CIC where these could be called into question.

 

  1. To receive, read and consider reports and question these where necessary to ensure that decisions are well founded.

 

  1. Demonstrate accountability to the local community for the way it takes decisions through adoption and use of good governance principles, including transparency, independence and lay leadership.

 

  1. Build and maintain good relationships with key stakeholders.

 

  1. Network and promote the achievements, purposes and benefits of Healthwatch.

 

  1. To declare any relevant personal, professional or commercial interests in any matters being discussed by the Board.

 

  1. Meet a minimum of four times per year.

The ISAB will meet formally at least four times a year and members are required to give at least twenty hours of their time per year to Healthwatch. All ISAB members are expected to attend the majority of all scheduled meetings of the ISAB and to work constructively with other members of the ISAB and Executive team. Members will also be required to allocate time for reading reports and preparing for ISAB Meetings.

ISAB members may be requested to attend other events associated meetings e.g. attending conferences, seminars and other Healthwatch related events, in order to increase their knowledge base and share good practice with Healthwatch.

Membership of the ISAB will comprise of the Hull CVS/MNH Deputy Chief Officer and Healthwatch Manager as accountable contract and operational leads, in addition to further individuals (both lay and professional) appointed based on their ability to represent specific needs or voices of local communities, and for their skills and expertise in one or more of the following areas: 

 

  1. Patient and public engagement.

 

  1. Marketing and communications.

 

  1. Health and social care.

 

  1. Volunteer management.

 

  1. Strategic leadership.

 

  1. Voluntary and Community Sector (VCS) representation.

Anyone who is over the age of 18 and lives or uses health or social care services within the Healthwatch corresponding local authority boundary is eligible to apply. However, the following exceptions may apply: 

 

  1. Current health and social care providers (managers, trustees, employers and current employees) whose main function is to provide services in / to the corresponding local authority boundary.

 

  1. People whose work directly involves them in commissioning health or social care services in/for the corresponding local authority boundary.

 

Applicants are expected to provide honest, full and accurate information and any failure to declare relevant information or the provision of false information could result in an application being rejected or a place on the ISAB being withdrawn.

 

Applicants must declare any relevant personal, professional or commercial interests in any matters which are likely to be passed before the ISAB.

 

A conflict may arise from financial, professional or personal circumstances, and may include but are not limited to: 

 

    1. Direct financial gain or benefit to the member, such as:

 

    1. Payment to a Board member for services provided to the Healthwatch organisation.
    1. The award of a contract to another organisation in which an ISAB member has an interest and from which an ISAB member will receive a financial benefit.
    1. The employment of an ISAB member in a separate post within the Healthwatch organisation, even when the member has resigned in order to take up the employment.
  1. Indirect financial gain, such as employment by the Healthwatch organisation of a spouse or partner of an ISAB member.
  1. Non-financial gain, such as when a user of Healthwatch services is also an ISAB member.
  1. Conflict of loyalties, such as where an ISAB member is appointed by the local authority or by one of the funders of Healthwatch, or where a friend of an ISAB member is employed by Healthwatch

Review of membership will be made on an annual basis, and individuals may hold the post for up to three years.

Selection for this role will be based on the personal statements made on your application form and an interview.

As holder of the contract from the Local Authority for the development and delivery of Healthwatch, Hull CVS/MNH will remain accountable for ensuring that Healthwatch is meeting its statutory and contractual requirements during the contract period. Overseeing the day to day operations of Healthwatch will be the responsibility of the Healthwatch Delivery Manager in conjunction with the Deputy Chief Officer of Hull CVS/MNH and as governed by the Provider Board of Trustees, however the ISAB will provide added independent lay insight and overview regarding delivery of the annual strategic workplan.

ISAB Members will be expected to abide fully with the Healthwatch code of conduct and the Nolan Seven Principles of Public Life thus maintaining high standards of probity. They must also present a positive image of the ISAB and Healthwatch at external events.

The Principles of Public Life are a template for conduct in the public domain. Healthwatch ISAB Members will follow these principles and be expected to sign up to a code of practice: 

  1. Selflessness - Holders of public office should take decisions solely in terms of the public interest. They should not do so in order to gain financial or other material benefit for themselves, their families or their friends. 
  1. Integrity - Holders of public office should not place themselves under any financial or other obligation to outside individuals or organisations that might influence them in the performance of their official duties. 
  1. Objectivity - In carrying out public business, including making public appointments, awarding contracts, or recommending individuals for rewards and benefits, holders of public office should make choices on merit. 
  1. Accountability - Holders of public office are accountable for their decisions and actions to the public and must submit themselves to whatever scrutiny is appropriate to their office. 
  1. Openness - Holders of public office should be as open as possible about all the decisions and actions that they take. They should give reasons for their decisions and restrict information only when the wider public interest demands. 
  1. Honesty - Holders of public office have a duty to declare any private interests relating to their public duties and to take steps to resolve any conflicts arising in a way that protects the public interest. 
  1. Leadership - Holders of public office should promote and support these principles by leadership and example.

Members will be required to undertake a DBS check and provide references. 

Person Specification

Knowlege and Experience

An understanding of the specific health and social care needs of the local population.

Knowledge of the Health and Social Care Act 2012 and the role and function of Healthwatch.

An understanding of health and social care policy issues and the challenges facing the NHS and Local Authorities.

Knowledge and understanding of community engagement and / or patient and public involvement.

Experience of chairing professional and public meetings.

Skills and Abilities

Strong strategic planning skills, with ability to develop vision and encourage others to contribute.

The confidence to use your own initiative, be pro-active and demonstrate an eye for detail.

The ability to recognise and mediate competing interests within a wider agenda. 

Ability to work analytically, strategically and with enthusiasm.

Good communication and interpersonal skills, coupled with developed networking skills that inspire trust, encourage forward thinking and involvement.

Strategic thinking, able to analyse complex information, demonstrate clear analytical intellect and guide rational decision making. 

Personal Behaviour and Style

An outgoing, friendly and approachable personality, with the ability to adapt your style to a wide variety of situations.

Passionate about promoting better outcomes in health and social care for all.

Listens to others and provides decisive leadership when it is required.

Committed to the principles of integrity, transparency, accountability and respect for others in accordance with the Nolan principles.

Have a strong commitment to equality and diversity and to forming effective working relationships across the local area’s diverse population.

Ensure that Healthwatch will actively seek views from all sections of the community – not just from those who shout the loudest, but especially from those who sometimes struggle to be heard as well as those who are seldom heard. 

A strong connection to the local area, preferably lives and/or works or receives health or social care in the region.

Time and commitment to effectively discharge the responsibilities of the post.

Political astuteness with mature insight into organisational strategic leadership and success.

Based at the Orchard 2000 Medical Centre, our Meet and Greet Volunteers are the central point of contact for patients. They help patients by listening to them and signposting them to the many services offered within the centre.

Do you know anyone that is a Key worker? Healthwatch Interviewers conduct short interviews (around 20 minutes or so) with key workers. They produce reports from the interviews they conduct and with permission, will record the interview and turn it into a podcast.

Healthwatch aims to ensure everyone has access the same type of information, advice and guidance whenever they need it from different Health and Social Care services.


Mystery Shoppers are important to Healthwatch as they will be assessing the amount of information available and the level of service provided in Health and Social Care settings by asking for a range of information and how to be signposted to other agencies.

    1. Visiting Health and Social Care services (For example, GP and Dentist surgeries, pharmacies and so on) and asking for information as a member of the community.
    1. Identify if Health and Social Care services have enough information about local services and are able to signpost correctly to these services.
    1. Identify if Healthwatch and other organisations promotional materials, for example, Posters - leaflets are displayed in the setting and easily accessible by the public.
    1. Write a report regarding your experience and any recommendations to improve the service provided.
    1. Assist in promoting Healthwatch,by taking part in volunteer fayres and other events as needed.
    1. Undertake training appropriate to the role.

Healthwatch aims to improve local Health and Social Care services by using the experiences of service users, family of and carers to identify good and poor practices as well as gaps in the provision of services. We want to build confidence within the community that their experiences, whether good or poor, are important, that they should be heard and will make a difference.



Healthwatch Volunteer Support Mentors are representatives of seldom heard groups 
and support Healthwatch by using their experience and influence to build confidence within these groups. They will act as a mentor, assist and encourage the others to become involved in Healthwatch, empowering them to share their experiences, promote the activities of Healthwatch and get involved in the work that we do.

  1. Reviewing documents for the following:
    1. Clean and Clear presentation.
    2. Easy to read and understand.
    3. Use of simple and clear language.
    4. Avoided use of jargon.
    5. Simple explanation of complex information.
    6. Users ability to retain information from document.
  2. Providing feedback along with any recommendations for improvement to the Delivery Manager.
  3.  

Healthwatch aims to improve local Health and Social Care services by using the experiences of service users, family of and carers to identify good and poor practices as well as gaps in the provision of services. We want to build confidence within the community that their experiences, whether good or poor, are important, that they should be heard and will make a difference.

 

Healthwatch Sector Champions are representatives of Voluntary Community Support (VCS) organisations, education establishments and private industry. They support Healthwatch by using their expertise and influence to build connections between Healthwatch, their organisations and clients. They will promote Healthwatch within their organisation and encourage their clients to become involved with Healthwatch, advertising the activities of Healthwatch and the work that we do.

  1. Inform members of your organisation, other organisations and clients about the activities of Healthwatch.

 

  1. Promote awareness of Healthwatch by displaying Healthwatch promotional materials such as our leaflets and posters.

 

  1. Identify ways in which Healthwatch can become more involved within the sector and assist in the development of relationships between Healthwatch and other organisations.

 

  1. Encourage others to receive updates from Healthwatch via our newsletter.

 

  1. Identify opportunities for Healthwatch to promote our survey within the sector, through your organisation, other organisations and clients in order to reach the wider community.

 

  1. Encourage members of your organisation, other organisation and clients to volunteer with Healthwatch and - or promote volunteering opportunities to others.

As a Virtual Engagement volunteer you will participate in Healthwatch activities that take place virtually. This can include speaking with residents of care homes and service users of home care services via platforms such as Microsoft Teams, WhatsApp and Zoom, attending online meetings and feeding back to Healthwatch any relevant information that was discussed.

Healthwatch aims to improve local Health and Social Care services by using the experiences of service users, family of and carers to identify good and poor practices as well as gaps in the provision of services. We want to build confidence within the community that their experiences, whether good or poor, are important, that they should be heard and will make a difference.



Healthwatch Volunteer Support Mentors are representatives of seldom heard groups 
and support Healthwatch by using their experience and influence to build confidence within these groups. They will act as a mentor, assist and encourage the others to become involved in Healthwatch, empowering them to share their experiences, promote the activities of Healthwatch and get involved in the work that we do.

  1. Engage with members of seldom-heard groups, ensuring that Healthwatch listens to and understands the needs and views of the communities they represent.

 

  1. Ensure that Healthwatch surveys incorporate of the needs and views of seldom-heard communities.

 

  1. Encourage other members of seldom-heard groups to provide their experiences to Healthwatch so we can ensure that local Health and Social Care services understand and meet their needs.

 

  1. Support the direct involvement of individuals in your represented groups and promote the benefits of volunteering and the opportunities available at Healthwatch to other members of seldom-heard groups and the wider communities.

 

  1. Promote the Healthwatch Newsletter and encourage members of seldom-heard groups and the wider communities to receive updates of Healthwatch activities.

Did you have an experience in Health and Social care that you want to talk about? You can write a short report to us, and tell us how it made you feel. What was good about it and what could be improve. What would make those Services even better for young people like yourself?

You do not need any specific experience or knowledge to volunteer for Healthwatch. Instead we ask that our volunteers can demonstrate the following attributes:

 

  1. Good interpersonal skills, demonstrating active listening and an open minded, non-judgemental attitude.

 

  1. Be approachable and confident when engaging with individuals from a range of backgrounds and have a commitment to promoting Equality and Diversity.

 

  1. Be respectful, compassionate and supportive of and towards others.

 

  1. Be proactive in protecting personal data and maintaining confidentiality.

 

  1. Have an interest in Health and Social Care and be passionate about making a difference to the lives of others.

 

  1. Able to work as part of a team and on own initiative.

 

  1. Good written communication skills including the ability to take notes and write up conversations.

Volunteering opportunities at Healthwatch, for the most part, will be provided Monday to Friday within office hours. There may be occasions where opportunities are offered outside of these times however.

 

Specific roles, such as Enter and View Ambassador, do require you to be available for a full day. In most roles however there is no time commitment and you are able to choose as and when you Volunteer.

 

At a minimum, we recommend five hours volunteering per month to gain the most experience from your role with Healthwatch.

There are no set locations as activities with Healthwatch can take place across the area. As opportunities become available you will be able to opt-in and choose which activities you want to be involved in.

You will be required to undergo an Enhanced Disclosure and Barring Service check before Volunteering with Healthwatch. This will be at no cost to you.

 

Having a criminal conviction does not preclude you from Volunteering, and each case will be dealt with on an individual basis.

  1. Induction training and training specific to your role.

 

  1. Opportunities to access additional training and personal development.

 

  1. The chance to develop new skills and knowledge to assist with career goals, education and training.

 

  1. Support and supervision from the Volunteer Coordinator.

 

  1. Reasonable out of pocket expenses incurred during the course of your volunteering role.

 

  1. The opportunity to be part of a team and to meet new people.

 

  1. The chance to have an input into the delivery of local Health and Social Care services and make a real difference to the lives of local people

Interested or want to find out more?

If you want to find out more about Volunteering with Healthwatch, you can contact us via email: enquiries@healthwatchkingstonuponhull.co.uk/

If you wish to Volunteer with Healthwatch, you can do so by clicking on the button below. If you need a physical copy of the application form or for it to be sent to you in large print / alternative languages, please contact us via the email above.

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