Healthwatch wants real change within Health and Social Care services, by volunteering with us you are supporting your local community and local services. You are ensuring the views and experiences,of those within the community, your family and friends are heard. You can also observe services directly to report back any good practices,or areas of improvement. All of this information is used to work with service providers to ensure a better service for all.
We need people like you,who understands your community,and who are passionate about having the best local Health and Social Care services. We need people to become the voice of their family and friends,and enhance the service we provide by volunteering with us,to make real change in local Health and Social Care services.
What volunteering opportunities are available?
There are a number of ways in which you can get involved with Healthwatch,and we want to enable you to volunteer with us however you want to. There is no commitment to any of our volunteering roles, you are not tied to any singular role and you can volunteer as and when you want. Please click on the roles below to find out more:
Healthwatch Administrators support our mission by ensuring that accurate data entry is recorded, such as feedback from engagement events and through our surveys. They will ensure to keep the information we have available updated,so we are able to maintain a high-quality service,and provide the correct advice to the individuals,who access our support at the first point of contact. They also conduct online research to look at what the public have been saying about their local Health and Social Care services and feed back to us any views and experiences that they find.
Children and Young Person's Volunteer
Children and Young Person’s Volunteers will engage with young people,on their own terms and help identify their needs. They will encourage young people to influence local Health and Social Care services,by having the confidence to speak to Healthwatch about the types of activities,and services they need as well as what good practices take place,and any improvements need to be made in the services they currently use.
We do encourage Children and Young Person’s Volunteers,to also become Enter and View Ambassadors,in order to gain the most experience from volunteering with Healthwatch.
Healthwatch Bloggers create articles in relation to Health and Social Care to be placed on our website. This can be through personal experiences, research or professionals they have spoken to!
Community Champions are crucial in our ability to lay the framework,to developing strong relationships within the community. Community Champions are active members in their community,and will seek out opportunities to engage with other local and seldom groups, they will be the face of Healthwatch to these groups,and build their confidence in us, encouraging them to support our mission and,promote our service to members of their community.
Community Engagement Volunteer
Community Engagement Volunteers are vital to our mission,as they are the face of Healthwatch,and will actively promote our organisation within the community. They will reach out and engage with the community on their own terms, making sure to listen to their experiences,and build their confidence by ensuring that their voices are heard.
Got a flare for design? Help us reach wider audiences by developing content for our website and social media channels!
Enter and View Ambassador
Enter and View Ambassadors enter Health and Social Care premises,either through invitation of the provider, because of themed work Healthwatch is conducting,or due to the experiences provided to us by service users.
An Enter and View is not an inspection, it is an opportunity for Healthwatch as an independent organisation to view,the delivery of the service first-hand and to engage with service users, family of and / or carers at the point of delivery,so we can understand the full picture.
Enter and View Ambassadors collect information,about the nature and quality of services, the good practices and potential areas of improvement. This information is collated into a report,along with any reasonable and achievable recommendations which is then sent to the provider, governing bodies such as Local Authority,and Care Quality Commission as well as Healthwatch England.
Independent Strategic Advisory Body (ISAB) Member
The central purpose of the ISAB,is to be a strategic partner to the Executive team, bringing added independent lay insight,and overview regarding delivery of the annual strategic workplan,and contributing to safeguarding the probity,and transparency of Local Healthwatch.
Key contributions expected of Advisors,include bringing specialist expertise or experience, horizon scanning, local knowledge, different insights and ideas, and being an ambassador for Healthwatch in the area.
Do you know anyone that is a Key worker? Healthwatch Interviewers conduct short interviews (around 20 minutes or so) with key workers. They produce reports from the interviews they conduct and with permission, will record the interview and turn it into a podcast.
Healthwatch aims to ensure everyone has access to the same type of information, advice and guidance whenever they need it from different Health and Social Care services.
Mystery Shoppers are important to Healthwatch,as they will be assessing the amount of information available,and the level of service provided in Health and Social Care settings,by asking for a range of information and how to be signposted to other agencies.
Reading Panel Volunteer
Reading Panel Volunteers provide a robust service to the community,as they review a range of documentation from ourselves and other providers,to critique and provide feedback from a layperson’s perspective. They ensure that the documentation the community has access to,does not contain anything that is difficult to comprehend,or easy to misunderstand.
Reading Panel Volunteers are also essential,in allowing Healthwatch to scan and reference a wide range of information,to use as evidence towards any themed work or research that we are conducting.
Healthwatch Sector Champions are representatives of Voluntary Community Support (VCS) organisations, education establishments and private industry. They support Healthwatch by using their expertise and influence,to build connections between Healthwatch, their organisations and clients. They will promote Healthwatch within their organisation,and encourage their clients to become involved with Healthwatch, advertising the activities of Healthwatch and the work that we do.
Virtual Engagement Volunteers
As a Virtual Engagement volunteer you will participate in Healthwatch activities that take place virtually. This can include speaking with residents of care homes and service users of home care services via platforms such as Microsoft Teams, Whatsapp and Zoom, attending online meetings and feeding back to Healthwatch any relevant information that was discussed.
Volunteer Support Mentor
Healthwatch Volunteer Support Mentors are representatives of seldom heard groups,and support Healthwatch by using their experience,and influence to build confidence within these groups. They will act as a mentor, assist and encourage the others to become involved in Healthwatch, empowering them to share their experiences, promote the activities of Healthwatch and get involved in the work that we do.
Young Person Feedback Volunteer
Did you have an experience in Health and Social care that you want to talk about? You can write a short report to us, and tell us how it made you feel. What was good about it and what could be improve. What would make those Services even better for young people like yourself?
If you have any further queries,or need a physical application form, please contact Gareth Fletcher by email: firstname.lastname@example.org