Healthwatch wants real change within Health and Social Care services, by volunteering with us you are supporting your local community and local services. You are ensuring the views and experiences,of those within the community, your family and friends are heard. You can also observe services directly to report back any good practices,or areas of improvement. All of this information is used to work with service providers to ensure a better service for all.
We need people like you,who understands your community,and who are passionate about having the best local Health and Social Care services. We need people to become the voice of their family and friends,and enhance the service we provide by volunteering with us,to make real change in local Health and Social Care services.
What our Volunteers say about Healthwatch
What volunteering opportunities are available?
There are a number of ways in which you can get involved with Healthwatch,and we want to enable you to volunteer with us however you want to. There is no commitment to any of our volunteering roles, you are not tied to any singular role and you can volunteer as and when you want. Please click on the roles below to find out more:
Healthwatch Administrators support our mission by ensuring that accurate data entry is recorded, such as feedback from engagement events and through our surveys. They will ensure to keep the information we have available updated,so we are able to maintain a high-quality service,and provide the correct advice to the individuals,who access our support at the first point of contact. They also conduct online research to look at what the public have been saying about their local Health and Social Care services and feed back to us any views and experiences that they find.
Healthwatch Bloggers create articles in relation to Health and Social Care to be placed on our website. This can be through personal experiences, research or professionals they have spoken to!
Children and Young Person's Volunteers will engage with young people on their own terms and help identify their needs. They will encourage young people to influence local Health and Social Care services by having the confidence to speak to Healthwatch about the types of activities and services they need as well as what good practices take place and any improvements need to be made in the services they currently use. We do encourage Children and Young Person's Volunteers to also become Enter and View Ambassadors in order to gain the most experience from volunteering with Healthwatch.
Community Champions are crucial in our ability to lay the framework to developing strong relationships within the community. Community Champions are active members in their community and will seek out opportunities to engage with other local and seldom groups, they will be the face of Healthwatch to these groups and build their confidence in us, encouraging them to support our mission and promote our service to members of their community.
Community Engagement Volunteers are vital to our mission,as they are the face of Healthwatch,and will actively promote our organisation within the community. They will reach out and engage with the community on their own terms, making sure to listen to their experiences,and build their confidence by ensuring that their voices are heard.
Got a flare for design? Help us reach wider audiences by developing content for our website and social media channels!
Enter and View Ambassadors enter Health and Social Care premises either through invitation of the provider, because of themed work Healthwatch is conducting or due to the experiences provided to us by service users. An Enter and View is not an inspection, it is an opportunity for Healthwatch as an independent organisation to view the delivery of the service first-hand and to engage with service users, family of and / or carers at the point of delivery so we can understand the full picture.
Enter and View Ambassadors collect information about the nature and quality of services, the good practices and potential areas of improvement. This information is collated into a report along with any reasonable and achievable recommendations which is then sent to the provider, governing bodies such as Local Authority and Care Quality Commission as well as Healthwatch England.
The central purpose of the ISAB is to be a strategic partner to the Executive team, bringing added independent lay insight and overview regarding delivery of the annual strategic workplan and contributing to safeguarding the probity and transparency of Local Healthwatch. Key contributions expected of Advisors include bringing specialist expertise or experience, horizon scanning, local knowledge, different insights and ideas, and being an ambassador for Healthwatch in the area.
Based at the Orchard 2000 Medical Centre, our Meet and Greet Volunteers are the central point of contact for patients. They help patients by listening to them and signposting them to the many services offered within the centre.
Do you know anyone that is a Key worker? Healthwatch Interviewers conduct short interviews (around 20 minutes or so) with key workers. They produce reports from the interviews they conduct and with permission, will record the interview and turn it into a podcast.
Healthwatch aims to ensure everyone has access to the same type of information, advice and guidance whenever they need it from different Health and Social Care services. Mystery Shoppers are important to Healthwatch as they will be assessing the amount of information available and the level of service provided in Health and Social Care settings by asking for a range of information and how to be signposted to other agencies.