Projects

Healthwatch Projects

Please find below information on the Projects Healthwatch Hull has worked or is currently working on. You can also find a link to the report at the end at each completed project so you can see what our findings were.
 

Ongoing Projects

 

Care Home Virtual Engagement
 

Healthwatch Hull has joined together with the East Riding of Yorkshire, North and North East Lincolnshire Healthwatch teams to form the Healthwatch Humber Network.

As the Healthwatch Humber Network; each Healthwatch is conducting a Virtual Engagement Pilot with three care homes in each area; to highlight their experiences throughout this year, such as:
 

  • What has worked well?
  • What new ways of working have been implemented that the care home is proud of?
  • What could have gone better?

We are engaging with the Registered Manager of the home, their staff, residents and their families through both telephone and virtual means to gain an understanding from all of their experiences about what impact of COVID-19 has had on them.
 
To assist with our pilot in identifying the care homes we conduct this pilot with, we are asking the people of Hull to provide us with their feedback about any experiences they or their family members who reside in care homes have had by clicking the following link:
 
https://www.surveymonkey.co.uk/r/carehomeshull
 
As always, we don’t just want to hear the negatives but any and all positives too. We want to highlight and praise how hard care homes have worked to make a difference for their staff, residents and their families; demonstrating and promoting what changes they’ve made to make a positive difference for all.

 

Healthwatch Hull has joined together with the East Riding of Yorkshire, North and North East Lincolnshire Healthwatch teams to form the Healthwatch Humber Network.

As the Healthwatch Humber Network; each Healthwatch is conducting a Virtual Engagement Pilot with three care homes in each area; to highlight their experiences throughout this year, such as:
 

  • What has worked well?
  • What new ways of working have been implemented that the care home is proud of?
  • What could have gone better?

We are engaging with the Registered Manager of the home, their staff, residents and their families through both telephone and virtual means to gain an understanding from all of their experiences about what impact of COVID-19 has had on them.
 
To assist with our pilot in identifying the care homes we conduct this pilot with, we are asking the people of Hull to provide us with their feedback about any experiences they or their family members who reside in care homes have had by clicking the following link:
 
Care Home Survey
 
As always, we don’t just want to hear the negatives but any and all positives too. We want to highlight and praise how hard care homes have worked to make a difference for their staff, residents and their families; demonstrating and promoting what changes they’ve made to make a positive difference for all.

 

Completed Projects

 

2020

 

Awareness of Easements


 
Healthwatch Hull are currently raising public awareness about the potential easements to Adult Social Care provision, should these need to be introduced if the rate of Covid-19 infections rises steeply and adds additional demand to services.
 
It is important to note that Hull City Council has not yet had to introduce these easements, nor may they have to.
 
However we would like to know about your care needs and what information is important to you, so that we can help make sure the Council provides the appropriate information for you.
 
To help us do this, we would appreciate if you could complete our survey by one of the following means:
 

Survey now closed


Before you complete the survey

So that you are aware of the changes that could affect you, it is recommended that you read the information below first before completing the survey.
 
You can view all this information in an easier format here: CARE ACT EASY READ


What are the easements and how might they affect me?

 
During these unprecedented times, the council may have to make some difficult decisions about the type and level of care and support it can continue to provide.
 
This is to ensure the right level of care and support will be available for those people in greatest need.
 
The easements will only be enacted under extreme cases where the infection rates have severely impacted on the ability to deliver the service safely.
 

There are four easements that your Local Authority can decide to enact:

 

 

What can I expect if the council decide to enact the easements?

It is important to reiterate that the easements will only be enacted if the rate of infection increases to such a level that the delivery of your services or support from your family becomes untenable. If this is the case your Local Authority will:
 

  • Keep you informed of any decisions they may have to take prior to them enacting the easements.
     

  • If you receive social care, a representative from the council will contact you to discuss your care and support plan and any concerns that you may have.

The outcome of the discussion may mean:

  • You or your family members care and support needs are delivered by an alternative provider or delivered in a different way; or reduced or suspended temporarily.
     

  • You or your family member will not receive a review of your care and support plan during this period.
     

  • You or your family member who are new to social care services will not receive a full assessment or financial assessment but the Council will still respond to any requests in a reasonable timescale to ensure any urgent needs are met.

What can I and/or my family do to prepare should the Council enact the easements?

You and your family could start to prepare by looking at your current care and support plan and consider the following.
 

  • What aspects of your care could be delivered in a different way if any?
     

  • Who else would be able to support you to deliver your care and support plan?

     

  • What aspects of your care and support plan are important to you.

Please click on the following link to view the report: COVID-19 Easements Report

 

Domiciliary Care Report

 

 

Care Home Report