Policies and Governance

This code of conduct sets out how Healthwatch Kingston Upon Hull members are expected to behave to each other and those they come into contact with as a representative of Healthwatch.

It applies to ISAB members, staff and volunteers.

Code of Conduct and Nolan Policy

We aim to provide the highest standards of customer service and welcome feedback, good or bad, about our performance and the manner in which we discharge our responsibilities to help us in this process.

Anyone directly affected by the way in which Healthwatch Kingston Upon Hull has carried out its functions may raise their concerns or make a complaint.

Complaints Policy

All ISAB members, staff and volunteers are expected to use their discretion and respect the need to maintain confidentiality of information they have access to.

This is expected to continue even when an ISAB member, staff member or volunteer is no longer involved with Healthwatch.

This policy should be read in conjunction with our Data Protection Policy.

Confidentiality Policy

Independent Strategic Advisory Board (ISAB) members have an obligation to act in the best interests of Healthwatch Kingston Upon Hull (Healthwatch) in accordance with its governing document, and to avoid situations where there may be a potential conflict of interest.

Staff and some volunteers have similar obligations.

Conflict of Interest Policy

Everyone has rights with regard to how their personal information is handled. During the course of our activities we will collect, store and process personal information about our staff, volunteers and service users, and we recognise the need to treat it,in an appropriate and lawful manner.

Data Protection Policy

As a Independent Strategic Advisory Board (ISAB) member / employee / volunteer of Healthwatch Kingston Upon Hull, we must set out below our interests in accordance with the organisation’s conflicts of interest policy.

Declaraction of Interests Register

The complex and constantly evolving health and social care system makes our work particularly challenging to achieve with limited resources. Therefore we have to prioritise what we do and make decisions strategically.

This policy and procedure relate to how our Healthwatch makes decisions about what action to take about issues that are reported directly to Healthwatch.

Decision Making Policy

An Enter and View allows Healthwatch to identify good practice that can be celebrated and shared with others, and to identify any issues raised by service users.

Following an Enter and View, recommendations may be made in order to help make services better for the people who use them.

Enter and View Policy

The ISAB Governance Framework sets out the processes our Advisory Body members must follow when planning and providing strategic leadership to our Executive Team.