Independent Strategic Advisory Body (ISAB) Member

Independent Strategic Advisory Body (ISAB) Member.


  Overall Objective:   The Healthwatch ISAB are a strategic partner to the Executive team, bringing added independent lay insight and overview regarding delivery of the annual strategic workplan and contributing to safeguarding the probity and transparency of Local Healthwatch. ISAB members bring expertise and experience, as well as knowledge as a member of the local community to Healthwatch.   Scope:   Healthwatch was established in April 2013 to become the new consumer champion for local health and social care services. Each Local Authority area in England has its own Healthwatch organisation and local Healthwatch is now the consumer voice on health and social care issues for the local population.   Specific Duties and Responsibilities:  
  • Take a strategic overview of the work and activities of Healthwatch.  
  • To participate in setting, implementing and monitoring Healthwatch strategic objectives and core values.  
  • Be able to listen to and understand a wide range of views, present information clearly and concisely and get clarification of relevant points, thus enabling the ISAB to make effective strategic decisions.  
  • Act as an ambassador and representative for Healthwatch upholding the reputation and values of the organisation.  
  • Safeguard the independence, openness and transparency of Healthwatch and make recommendations to the management of Hull CVS/Meeting New Horizons CIC where these could be called into question.  
  • To receive, read and consider reports and question these where necessary to ensure that decisions are well founded.  
  • Demonstrate accountability to the local community for the way it takes decisions through adoption and use of good governance principles, including transparency, independence and lay leadership.  
  • Build and maintain good relationships with key stakeholders.  
  • Network and promote the achievements, purposes and benefits of Healthwatch.  
  • To declare any relevant personal, professional or commercial interests in any matters being discussed by the Board.  
  • Meet a minimum of four times per year.
Commitment:   The ISAB will meet formally at least four times a year and members are required to give at least twenty hours of their time per year to Healthwatch. All ISAB members are expected to attend the majority of all scheduled meetings of the ISAB and to work constructively with other members of the ISAB and Executive team. Members will also be required to allocate time for reading reports and preparing for ISAB Meetings. Other possible attendance:   ISAB members may be requested to attend other events associated meetings e.g. attending conferences, seminars and other Healthwatch related events, in order to increase their knowledge base and share good practice with Healthwatch.   Composition:   Membership of the ISAB will comprise of the Hull CVS/MNH Deputy Chief Officer and Healthwatch Manager as accountable contract and operational leads, in addition to further individuals (both lay and professional) appointed based on their ability to represent specific needs or voices of local communities, and for their skills and expertise in one or more of the following areas:  
  • Patient and public engagement.  
  • Marketing and communications.  
  • Health and social care.  
  • Volunteer management.  
  • Strategic leadership.  
  • Voluntary & Community Sector representation
Eligibility:   Anyone who is over the age of 18 and lives or uses health or social care services within the Healthwatch corresponding local authority boundary is eligible to apply. However, the following exceptions may apply:  
  • Current health and social care providers (managers, trustees, employers and current employees) whose main function is to provide services in / to the corresponding local authority boundary.  
  • People whose work directly involves them in commissioning health or social care services in/for the corresponding local authority boundary.
Applicants are expected to provide honest, full and accurate information and any failure to declare relevant information or the provision of false information could result in an application being rejected or a place on the ISAB being withdrawn.   Applicants must declare any relevant personal, professional or commercial interests in any matters which are likely to be passed before the ISAB.   A conflict may arise from financial, professional or personal circumstances, and may include but are not limited to:  
  • Direct financial gain or benefit to the member, such as:  
      Payment to a Board member for services provided to the Healthwatch organisation.   The award of a contract to another organisation in which an ISAB member has an interest and from which an ISAB member will receive a financial benefit.   The employment of an ISAB member in a separate post within the Healthwatch organisation, even when the member has resigned in order to take up the employment.  
  • Indirect financial gain, such as employment by the Healthwatch organisation of a spouse or partner of an ISAB member.  
  • Non-financial gain, such as when a user of Healthwatch services is also an ISAB member.  
  • Conflict of loyalties, such as where an ISAB member is appointed by the local authority or by one of the funders of Healthwatch, or where a friend of an ISAB member is employed by Healthwatch.
Tenure:   Review of membership will be made on an annual basis, and individuals may hold the post for up to three years.   Selection for this role will be based on the personal statements made on your application form and an interview.   Accountability:   As holder of the contract from the Local Authority for the development and delivery of Healthwatch, Hull CVS/MNH will remain accountable for ensuring that Healthwatch is meeting its statutory and contractual requirements during the contract period. Overseeing the day to day operations of Healthwatch will be the responsibility of the Healthwatch Delivery Manager in conjunction with the Deputy Chief Officer of Hull CVS/MNH and as governed by the Provider Board of Trustees, however the ISAB will provide added independent lay insight and overview regarding delivery of the annual strategic workplan.   Code of Conduct:   ISAB Members will be expected to abide fully with the Healthwatch code of conduct and the Nolan Seven Principles of Public Life thus maintaining high standards of probity. They must also present a positive image of the ISAB and Healthwatch at external events.   The Principles of Public Life are a template for conduct in the public domain. Healthwatch ISAB Members will follow these principles and be expected to sign up to a code of practice:  
  1. Selflessness   Holders of public office should take decisions solely in terms of the public interest. They should not do so in order to gain financial or other material benefit for themselves, their families or their friends.  
  2. Integrity   Holders of public office should not place themselves under any financial or other obligation to outside individuals or organisations that might influence them in the performance of their official duties.  
  3. Objectivity   In carrying out public business, including making public appointments, awarding contracts, or recommending individuals for rewards and benefits, holders of public office should make choices on merit.  
  4. Accountability   Holders of public office are accountable for their decisions and actions to the public and must submit themselves to whatever scrutiny is appropriate to their office.  
  5. Openness   Holders of public office should be as open as possible about all the decisions and actions that they take. They should give reasons for their decisions and restrict information only when the wider public interest demands.  
  6. Honesty   Holders of public office have a duty to declare any private interests relating to their public duties and to take steps to resolve any conflicts arising in a way that protects the public interest.  
  7. Leadership   Holders of public office should promote and support these principles by leadership and example.
Special Requirements:   Members will be required to undertake a DBS check and provide references.  

Person Specification

Knowledge and ExperienceEssentialDesirable
Knowledge of the Health and Social Care Act 2012 and the role and function of Healthwatch. X
An understanding of health and social care policy issues and the challenges facing the NHS and Local Authorities. X
An understanding of the specific health and social care needs of the local population.X 
Knowledge and understanding of community engagement and / or patient and public involvement. X
Experience of chairing professional and public meetings. X
Skills and AbilitiesEssentialDesirable
Strong strategic planning skills, with ability to develop vision and encourage others to contribute.X 
The confidence to use your own initiative, be pro-active and demonstrate an eye for detail.X 
The ability to recognise and mediate competing interests within a wider agenda.X 
Ability to work analytically, strategically and with enthusiasmX 
Good communication and interpersonal skills, coupled with developed networking skills that inspire trust, encourage forward thinking and involvementX 
Strategic thinking, able to analyse complex information, demonstrate clear analytical intellect and guide rational decision making.X 
Personal Behaviour and StyleEssentialDesirable
An outgoing, friendly and approachable personality, with the ability to adapt your style to a wide variety of situations.X 
Passionate about promoting better outcomes in health and social care for all.X 
Listens to others and provides decisive leadership when it is required.X 
Committed to the principles of integrity, transparency, accountability and respect for others in accordance with the Nolan principles.X 
Have a strong commitment to equality and diversity and to forming effective working relationships across the local area’s diverse population.X 
Ensure that Healthwatch will actively seek views from all sections of the community – not just from those who shout the loudest, but especially from those who sometimes struggle to be heard as well as those who are seldom heard.X 
Political astuteness with mature insight into organisational strategic leadership and success. X
A strong connection to the local area, preferably lives and/or works or receives health or social care in the region.X 
Time and commitment to effectively discharge the responsibilities of the post.X