I have been involved in the voluntary sector for eight years. My journey began in 2010 when I joined Hull CVS to support vulnerable adults as a Volunteer Support Mentor. In 2014 I began working for the Citizens Advice Witness Service where I managed a team of volunteers at the courts in Beverley, Bridlington and Hull to support witnesses and victims of crime.
In 2018 I joined KCOM as a Customer Service Advisor and took my experiences from the voluntary sector with me. During my time at KCOM I received praise for my level of customer service as I always wanted to achieve the best outcome possible for the customer.
I joined Healthwatch in 2020 as a Volunteer Coordinator as I felt the input from Healthwatch into local Health and Social Care services will make a fundamental difference and I want to support its mission. During my time at Healthwatch I have assisted in developing the way we operate and look to continue this into 2021 as the Communications Officer, expanding further how we reach out to the community and engage with them on their terms.