Our Staff

photograph of Gail Baines

Gail Baines

Delivery Manager 

Gail took up the role at the beginning of September 2015. She has been with Healthwatch since July 2014, joining as Information and Intelligence Officer where her role was to co-ordinate Healthwatch’s use of its legal functions, particularly Enter and View, and to lead, train and support our team of Healthwatch Enter and View Ambassadors. 

Gail has previously worked in both the health and education sectors in the city. 

You can contact Gail on 01482 499033, or e-mail gail@nbforum.org.uk 

head shot of Chris

Chris Gelder

NHS Complaints Advocate 

Chris will provide advice and support in making complaints. He has worked in the role of an NHS advocate in the Hull and Humber region since 2005. 

Chris can be contacted on 01482 499037, or e-mail Chris@nbforum.org.uk 

head shot of Vicky

Vicky Whittles

Business Support Officer 

Vicky joined Healthwatch Hull in October 2018 as Business Support Officer after previously working for the Goodwin Development Trust for 15 years. 

Vicky’s role is to support the other members of the team by being the main point of contact for patients and the public wanting to know more about Healthwatch or share their experiences of Health and Social Care. 

Her other duties include supporting the NHS Complaints Advocate by being the first point of contact, marketing, attending community engagement events and maintaining appropriate office systems.

Vicky can be contacted on 01482 499038 or e-mail vicky@nbforum.org.uk

Headshot of Michelle

Michelle Williamson

Volunteering and Engagement Officer 

Michelle joined Healthwatch Hull in January 2018 having previously worked for Healthwatch Warwickshire for over 3 years.  

Michelle’s role is to work with people across Hull to understand their experiences of Health and Social Care Services and ensure that the patient voice is heard. In addition to this Michelle is responsible for recruiting and training volunteers to support the work of Healthwatch.  

You can contact Michelle on 01482 499034 or email michelle@nbforum.org.uk.

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